Resume

Professional Summary

Hey there! My name is Stompy and I like helping people. I work a full-time, remote role at Sourcegraph with an amazing team of folks who support customers with Kubernetes and Docker deployments for our product. It's DevOps with a wider outlook on helping customers be successful. Our rapid portfolio of customers includes huge names like; Twitter, Uber, Apple, Roblox, Airbnb, Salesforce, Capital One, Roku, Glovo and many more! I work remotely and in a distributed team and it's been such an amazing experience meeting cool human beings from different countries and working towards a common goal. I've been working professionally for 1o years now (and counting).

 

On the side, I am 110% focused on my mission to help folks get remote jobs product and  so far I've been able to help 6 folks in a 1:1 setup. Thus far, 1 has been able to get a job! From a young age, I've always wanted to do great things and as I grew older, realized that the greatest things are the most humbling ones.

Jason Fried, Amy Hoy and Nathan Barry have taught me that making money is a skill but is dependent on one single thing, how much value you give in return. Whether to a company or to total strangers. With that knowledge I set out to master earning as a value creator. My first year I made $8,000. Not bad for a complete newbie.

Now I want to help other people earn more from the vast opportunities available on the internet through full-time, part time and freelancing employment opportunities all while having fun in my full-time job.

You can check out my full resume below. 🤗

Skills

Customer Engineering  Account Management   DevOps    SaaS and Engineering Support
Kubernetes 
  Python    Cloud - AWS, Azure and GCP     Docker

Work Experience

December 2019 -  February 2021

Customer Success Manager - IQVIA

~ Led technology and information offering business units, built relationships and provided customer support. Grew company sales by collaborating with cross-functional teams. Successfully rolled out product features and presented SaaS solutions for B2B and B2C segments in 15+ countries across Europe, Middle East and Africa ~

  • Built and managed business relationships with a portfolio of 20+ customers, including Pfizer, Astrazeneca and  Novartis. Presented and demo’d SaaS solutions to C-level executives. Negotiated and finalized multi-year, new and renewal contracts generating $6M in annual revenue(2020).

  • Provided thought leadership based on customer needs/strategic goals, provided insights and advice, as part of a customer-engagement approach system to retention. Grew adoption and resulted in onboarding 4 new customers resulting in $300K worth of sales.

  • Spearheaded project management and acted as the first point of contact for customers. Managed customer launches, onboarding and hyper-care technical support. Proactively addressed customer health risk points for customer churn, pre and post delivery of SaaS products and APIs , reducing churn from 8% to <3%.

  • Led customer training sessions and collaborated in creating help documentation, training content to help customer implementation.

  • Collaborated with international product, marketing and engineering teams remotely to prioritize top customer features and gaps. Moderated monthly product feedback reports.

March 2019 - December 2019

Product Manager - IQVIA

~Strengthened product, sales and marketing relationships and shipped products faster by prioritizing iteration workflows and evangelizing agile methodologies to improve process efficiencies~

  • Implemented go-to-market strategy for $5M B2B market segment. Identified usable and feasible product opportunities. Collaborated with engineering, sales and customer success teams to ideate and create product  specifications based customer requirements.

  • Ran user and competitive research, owned the product roadmap and shipped a big data product in EMEA. Responsible for setting, measuring and prioritizing product goals. Coordinated customer negotiation resulting in 5X of projected revenue within the first 3 quarters(2019).

  • Collaborated with engineers and scripted a web scraper to help the firm continuously mine public data, over 1M company and product descriptions extracted which enriched internal data and increased research efficiency by over 50%.

  • Improved product delivery by 20% by reorganizing workflows for solving technical problems. Recognized as go-to-person for pricing and selected as a customer engagement lead(usually reserved for Senior Customer Success Manager+ level).

  • Drove a high-performance integration culture and promoted within 9 months due to strong performance and organizational impact (one year ahead of schedule).

June 2018 - March 2019

Technical Advisor: Government Delivery - Information & Technology Authority

~Managed and provided technical input on key government SaaS projects. Led stakeholder and vendor engagements and conveyed feedback to state department head. Successfully oversaw projects to completion~

  • Led a 15-member cross-functional team, interfaced with external vendors and shipped a public land records information SaaS. Precipitated 80% reduction in time spent processing land transactions and 45% reduction in fraudulent land records.

  • Collaborated with a 14-member committee and oversaw the launch of a $1M cooperative society SaaS; reduced time to market by 50% by using Agile SCRUM methodologies. Enabled revenue growth rate of 150% and strengthened stakeholder relationships.

  • Executed a 3-day technology conference with 2000+ attendees. Promoted the event, secured attendance, oversaw event logistics, and liaised with speakers and sponsors generating $1M+ revenue.

  • Served as the technical focal point for two state departments and delivered support to additional government digital platforms. Collaborated on setup of a knowledge base of trainings and best practices.

Education

April 2012 - June 2015

Strathmore University

Bachelor's Degree in Informatics; Major in Computer Networks. Minor in A.I

Leadership: Hive Equity Investment Club (COO), Urban Music Resident Planner

January 2010 - June 2015

Strathmore University

Diploma in Business and Information Technology

Interests

I'm a big fan of speed and extreme sports. Go karting, jet skiing and gaming. I also love motorcycles and I'm in the market for a Yamaha R6. I'm a dog guy and I used to have a 2 and a half year old German Shepherd before he passed (RIP Gunna). Currently, I have a cat which recently gave birth and two rabbits.

I try to exercise often and enjoy lifting weights at the gym. 
A couple of things on my bucket list; visit space (its about to be possible thanks to Elon), bungee jump, sky dive and learn how to wake board, surf and ski